1 thought on “How to develop customers in telephone sales?”
Marianne
[Professional Promotion No. 1] View: Telephone sales and development customers are divided into stages, positioning and classifications. Resolutely oppose batch calls of strange calls, resolutely oppose multiple calls for customer calls, resolutely oppose calling customer calls without time, and support customers who take the initiative to call for reasonable development.
[Status]
1. As soon as the phone sounds, the customer’s mobile phone immediately displays the call of the incoming call to high -frequency call, advertising promotion and other prompts to answer cautiously. Most customers do not answer the phone.
2. After calling multiple times, the call will not be able to make a call. It has been set as a list of not answering the phone.
. The customer asked a professional question on the phone. You answered the customer and said, I asked our manager, then called you, then called the customer, and then ,,,,,,,,,,,,,, Then there is no more.
4. Communicate with customers on the phone very well. When you contact the customer the next day, the customer tells you that I have been talking to your customers for a long time yesterday. Customers say that you have to think about it.
5. Telephone salesperson began to slowly call.
6. Other telephone sales tools are also unnecessary.
,,,,,,,,,,
[Analysis] A: 5G communication technology development, the popularity of smartphones, the promotion of national policies, operators to protect customers’ rights and interests, The biggest restrictions on telephone sales have been made.
B: The method of customer acquisition information has been converted from traditional model to fragmented mode, and then transformed from fragmented mode to dust model. Opinions, customers can easily give up your sales.
C: From the perspective of concluded transactions, direct interviews are faster than telephone, unless it is purely a phone sales model.
D: The sales team has not re -understood the fundamental changes that have taken place in the telephone sales. Telephone sales are often just a tool for meeting, and even use the movie “Being Happiness to Knock the Door” to motivate the phone salesperson. In fact, in fact, The movie did not emphasize that telephone sales are an efficient way, nor did they complete sales on the phone.
[Suggestion] Customer sales and development customers should take the initiative to inquire as a premise, or meet with customers, pass the ditch, call the customer with the consent of the customer, and ask for the phone communication About time, we can play the role of salesperson, otherwise, it is labor -difficult job. You should immediately change your concept. Do not develop customers in an inappropriate number of quantitative ways. Tell yourself better and talk to the company. 1. Follow up the sales process in stages, and promptly agree that customers choose the plan in person in person. 2. Positioning customers who are good at their products, in -depth research on their products, and answering asks to reach the level of product consultant. 3. Category to follow the customer reasonably and get the recognition of customers. In order to be a good way of sales.
The telephone sales are the most basic tasks to do business. From a telephone, through a simple conversation with the words of the other party, you can directly understand the basic situation of the other party. Interested in your recommended products or services.
The seeing the question is not very clear about your work nature, so I do n’t talk about what you should have been on a long story, just use my own work experience to explain it. After all Its sect.
I I would help the enterprise to do scientific and technological project declaration and intellectual property agency, that is, corporate consulting service company. Telephone sales are done every day. The list of enterprises obtained from various channels will make appointments, screen, and develop customers every day.
① Adjust the mentality, exercise strong inner heart, and always be online. In this way, it may not be deadly after being rejected for 20 consecutive calls, and can continue to call the next phone sincerely and confidently. I’m not afraid of everyone’s jokes. I have been rejected 32 times in a row. At that time, my mentality really collapsed. Then I called the 33rd call. I was rejected without suspense. It is definitely my problem to refuse more calls. I re -dialed my 33rd call. I said the first sentence of answering the phone, the boss, do n’t hang it first, you are the 33rd person who rejected me today. I am not selling to you now, I just want to know the words I just said to you just now, do you understand my intentions? Then the boss may think that I am more frank, or maybe he just had time to listen to my second phone call. After that, I successfully added his friend, and now he is my customer.
② sorting the opening white, words, problems. The opening white allows the other party to quickly understand my company’s products and judge whether my product or service is needed. This can not only avoid many invalid communication, but also more accurately lock the intention of customers. Before I recommend each project, I will do the relevant information of this project in detail, including the possible problems that may occur in the project in the future. The problems raised by the customers should be recorded in time during the telephone process. A good electricity sales business is a hand -to -one handwriting. Records can better help me sort out my thinking and have initiative in the dialogue.
③ That’s the amount of call, quantity! There is no intention of customers in 100 calls, so 200! No reason, persistence is victory ✌️ 没有️✌️!
M: ④ ⑤I … and so on. I won’t say it. In fact, as long as you insist on the three points I said earlier, you will definitely develop to the customer!
. Finally, I wish everyone can get out of their own style in the workplace!
The telephone sales, first analyze customer needs, such as you are doing domain names. You call to sell pork vendors and sell it. Can’t push it out. First of all, it must be set for your sales group for your products. What kind of benefits can other products bring you? In other words, how can you save you human and material. I believe that you already have the answer in your heart,
It, I am a positive energy Chun brother, I will answer how to develop customers about telephone marketing?
The Chun Ge has been engaged in telephone marketing training team many years of experience summarizing the following four points:
The first is that there must be words, that is, the script, the words can be written by yourself. For example, writing your own opening remarks, product advantages, product services, etc. With a perfect set of skills, it is equivalent to the soul of development;
Work (including items, attitudes, and information). When calling, the brain must be clear, enthusiastic, generous, friendly, sincere, and clear, clear, clear, clear, and stubborn.
It 3 points: It sounds professional and more professional, you become more professional, the speech is strong, timely humorous, laughed, ease the tension between the master and guests, absolutely believe that your product Suitable for customers, the benefits of referring to the product in detail to customers, remember not to read text materials by word, and become a speaker of the book according to the book, telling customers their own names, telephones, and mailing addresses so that customers can contact you at any time. If the phone sounds at the same time, you should listen to the phone first, let the other party wait or ask the other party to call the other person, and then answer the phone.
It points: The essence of telephone sales is to win with quantity. The more you play, your mouth will get better and better, and your opportunity will become more and more There are more and more customers.
The above four points hope to help you make phone sales. I am a positive energy spring brother.
This to obtain customer information channels is the key:
1. Industry exchange group
2. Recruitment website
3 3 . Industry website
4. Participating in the industry training meeting
5. Participate industry exhibitions
. 7. Personal new media
8. Payment promotion
9. Buy professional channel information
10. Use the company’s expired information 2 two Using
M phone marketing how to develop customers?
In the first call.
The customer data should be accurate customer data before calling.
How to obtain accurate customer data, at this time M. Then swap through the customer group -like institution. This is already very common.
is calling for calling, pay attention to the skills of calling.
The important thing is the state of call. Many times it will ignore this, which directly determines the effect.
Then screen out to add WeChat, follow up, transaction.
The last is maintenance and transfer.
In how to find a quasi -customer, the following are 16 suggestions:
First, you should make a detailed preparation before calling (including items, attitudes, information) Essence
. When calling, the brain must be clear, enthusiastic, generous, friendly, and sincere.
Third, do not turn around and talk about something irrelevant.
Fourth, no matter what your emotions, you must not be impolite to customers.
Fifth, when the call is called clear, clear, and clear, the position should be firm, not like it.
Sixth, the speech must be focused, the important part should be aggravated, and it sounds more powerful.
Seventh, it sounds very professional, has a strong speech, humorous in a timely manner, laughed, and ease the tension between the main and guests.
The eight, absolutely believe that your product is suitable for customers, and the benefits of referring to the product to customers in detail.
The ninth, visit the call, avoid calling for the product content for the first time.
The tenth, the name of the other party must be enthusiastic, saying two or three words to mention the other party’s name, it will look friendly.
The eleventh, just coincides with the customer’s birthday or special festival to send cards in advance to show blessings.
The twelfth, try to use professional terms as little as possible, and “um, this, so” and so on.
The thirteenth, remember not to read the text materials by word, and become a microphone of the book.
The 14, tell the customer’s own name, telephone, and mailing address so that customers can contact you at any time.
. If the phone sounds at the same time, you should listen to the mobile phone at the same time, and let the other party wait or ask the time to call the other person, and then answer the phone.
The 16th, one thing can be solved by meeting, or by calling. You should choose to call.
Note: 120-140 words/minute, should not be too fast or too slow. It is better to adjust according to customer adjustment. Clearness, clear words, calm tone are passionate, patience and love. Passionate, laughing. Be careful not to think that the other party can’t see what we are burn up in attitude. Because customers can’t see us, everything we can only be conveyed by sound. Pay attention to the training of attitude and sound. Every phone you answering or dialing out is the nobleman in your life or the nobleman in your life. You must be confident.
I I insist on a people -oriented, understand customer needs, and make a quality return visit according to customer needs until the transaction.
The difficulty in the sales of telephone is that you cannot communicate directly with customers to face face -to -face. How to invite customers to enter the store or carry out effective customer analysis.
1. For the first time, choose time. Between 11:00 and 12 o’clock, 15:00 to 17:00, 18:00 to 19:00. I often visit my visit by these times, and customers will have more patience to communicate.
. Before the telephone return visit, analyze each communication record, relax the mentality, and the words must be simple and clear, so that customers can accept and interact.
3. Records must be made after each communication to give customers a reasonable analysis of needs, solve customer doubts and recommend this product selling point.
4. There are highlights in the return visit. There are activities in Zhou Zhou, attracting customers to enter the store, and learn to refuse customers to push off.
5. Once you are invited to enter the store, prepare for sign -in, prepare for manpower and material resources, and find a good cooperation with acting.
I I wish you success, doing sales, first friends with customers.
The telephone sales must first scree the potential customers by constantly calling, and then focus on follow -up of interested customers, and then make an intended customer to talk to each other. n The telephone sales want to develop the following customers. The following 3 points are going to do well. 1. Prepare the customer list. 2. Improve sales skills. 3. Transfer introduction.
[Professional Promotion No. 1] View: Telephone sales and development customers are divided into stages, positioning and classifications. Resolutely oppose batch calls of strange calls, resolutely oppose multiple calls for customer calls, resolutely oppose calling customer calls without time, and support customers who take the initiative to call for reasonable development.
[Status]
1. As soon as the phone sounds, the customer’s mobile phone immediately displays the call of the incoming call to high -frequency call, advertising promotion and other prompts to answer cautiously. Most customers do not answer the phone.
2. After calling multiple times, the call will not be able to make a call. It has been set as a list of not answering the phone.
. The customer asked a professional question on the phone. You answered the customer and said, I asked our manager, then called you, then called the customer, and then ,,,,,,,,,,,,,, Then there is no more.
4. Communicate with customers on the phone very well. When you contact the customer the next day, the customer tells you that I have been talking to your customers for a long time yesterday. Customers say that you have to think about it.
5. Telephone salesperson began to slowly call.
6. Other telephone sales tools are also unnecessary.
,,,,,,,,,,
[Analysis] A: 5G communication technology development, the popularity of smartphones, the promotion of national policies, operators to protect customers’ rights and interests, The biggest restrictions on telephone sales have been made.
B: The method of customer acquisition information has been converted from traditional model to fragmented mode, and then transformed from fragmented mode to dust model. Opinions, customers can easily give up your sales.
C: From the perspective of concluded transactions, direct interviews are faster than telephone, unless it is purely a phone sales model.
D: The sales team has not re -understood the fundamental changes that have taken place in the telephone sales. Telephone sales are often just a tool for meeting, and even use the movie “Being Happiness to Knock the Door” to motivate the phone salesperson. In fact, in fact, The movie did not emphasize that telephone sales are an efficient way, nor did they complete sales on the phone.
[Suggestion] Customer sales and development customers should take the initiative to inquire as a premise, or meet with customers, pass the ditch, call the customer with the consent of the customer, and ask for the phone communication About time, we can play the role of salesperson, otherwise, it is labor -difficult job. You should immediately change your concept. Do not develop customers in an inappropriate number of quantitative ways. Tell yourself better and talk to the company.
1. Follow up the sales process in stages, and promptly agree that customers choose the plan in person in person. 2. Positioning customers who are good at their products, in -depth research on their products, and answering asks to reach the level of product consultant. 3. Category to follow the customer reasonably and get the recognition of customers. In order to be a good way of sales.
The telephone sales are the most basic tasks to do business. From a telephone, through a simple conversation with the words of the other party, you can directly understand the basic situation of the other party. Interested in your recommended products or services.
The seeing the question is not very clear about your work nature, so I do n’t talk about what you should have been on a long story, just use my own work experience to explain it. After all Its sect.
I I would help the enterprise to do scientific and technological project declaration and intellectual property agency, that is, corporate consulting service company. Telephone sales are done every day. The list of enterprises obtained from various channels will make appointments, screen, and develop customers every day.
① Adjust the mentality, exercise strong inner heart, and always be online. In this way, it may not be deadly after being rejected for 20 consecutive calls, and can continue to call the next phone sincerely and confidently. I’m not afraid of everyone’s jokes. I have been rejected 32 times in a row. At that time, my mentality really collapsed. Then I called the 33rd call. I was rejected without suspense. It is definitely my problem to refuse more calls. I re -dialed my 33rd call. I said the first sentence of answering the phone, the boss, do n’t hang it first, you are the 33rd person who rejected me today. I am not selling to you now, I just want to know the words I just said to you just now, do you understand my intentions? Then the boss may think that I am more frank, or maybe he just had time to listen to my second phone call. After that, I successfully added his friend, and now he is my customer.
② sorting the opening white, words, problems. The opening white allows the other party to quickly understand my company’s products and judge whether my product or service is needed. This can not only avoid many invalid communication, but also more accurately lock the intention of customers. Before I recommend each project, I will do the relevant information of this project in detail, including the possible problems that may occur in the project in the future. The problems raised by the customers should be recorded in time during the telephone process. A good electricity sales business is a hand -to -one handwriting. Records can better help me sort out my thinking and have initiative in the dialogue.
③ That’s the amount of call, quantity! There is no intention of customers in 100 calls, so 200! No reason, persistence is victory ✌️ 没有️✌️!
M: ④ ⑤I … and so on. I won’t say it. In fact, as long as you insist on the three points I said earlier, you will definitely develop to the customer!
. Finally, I wish everyone can get out of their own style in the workplace!
The telephone sales, first analyze customer needs, such as you are doing domain names. You call to sell pork vendors and sell it. Can’t push it out. First of all, it must be set for your sales group for your products. What kind of benefits can other products bring you? In other words, how can you save you human and material. I believe that you already have the answer in your heart,
It, I am a positive energy Chun brother, I will answer how to develop customers about telephone marketing?
The Chun Ge has been engaged in telephone marketing training team many years of experience summarizing the following four points:
The first is that there must be words, that is, the script, the words can be written by yourself. For example, writing your own opening remarks, product advantages, product services, etc. With a perfect set of skills, it is equivalent to the soul of development;
Work (including items, attitudes, and information). When calling, the brain must be clear, enthusiastic, generous, friendly, sincere, and clear, clear, clear, clear, and stubborn.
It 3 points: It sounds professional and more professional, you become more professional, the speech is strong, timely humorous, laughed, ease the tension between the master and guests, absolutely believe that your product Suitable for customers, the benefits of referring to the product in detail to customers, remember not to read text materials by word, and become a speaker of the book according to the book, telling customers their own names, telephones, and mailing addresses so that customers can contact you at any time. If the phone sounds at the same time, you should listen to the phone first, let the other party wait or ask the other party to call the other person, and then answer the phone.
It points: The essence of telephone sales is to win with quantity. The more you play, your mouth will get better and better, and your opportunity will become more and more There are more and more customers.
The above four points hope to help you make phone sales. I am a positive energy spring brother.
This to obtain customer information channels is the key:
1. Industry exchange group
2. Recruitment website
3 3 . Industry website
4. Participating in the industry training meeting
5. Participate industry exhibitions
.
7. Personal new media
8. Payment promotion
9. Buy professional channel information
10. Use the company’s expired information 2 two Using
M phone marketing how to develop customers?
In the first call.
The customer data should be accurate customer data before calling.
How to obtain accurate customer data, at this time M. Then swap through the customer group -like institution. This is already very common.
is calling for calling, pay attention to the skills of calling.
The important thing is the state of call. Many times it will ignore this, which directly determines the effect.
Then screen out to add WeChat, follow up, transaction.
The last is maintenance and transfer.
In how to find a quasi -customer, the following are 16 suggestions:
First, you should make a detailed preparation before calling (including items, attitudes, information) Essence
. When calling, the brain must be clear, enthusiastic, generous, friendly, and sincere.
Third, do not turn around and talk about something irrelevant.
Fourth, no matter what your emotions, you must not be impolite to customers.
Fifth, when the call is called clear, clear, and clear, the position should be firm, not like it.
Sixth, the speech must be focused, the important part should be aggravated, and it sounds more powerful.
Seventh, it sounds very professional, has a strong speech, humorous in a timely manner, laughed, and ease the tension between the main and guests.
The eight, absolutely believe that your product is suitable for customers, and the benefits of referring to the product to customers in detail.
The ninth, visit the call, avoid calling for the product content for the first time.
The tenth, the name of the other party must be enthusiastic, saying two or three words to mention the other party’s name, it will look friendly.
The eleventh, just coincides with the customer’s birthday or special festival to send cards in advance to show blessings.
The twelfth, try to use professional terms as little as possible, and “um, this, so” and so on.
The thirteenth, remember not to read the text materials by word, and become a microphone of the book.
The 14, tell the customer’s own name, telephone, and mailing address so that customers can contact you at any time.
. If the phone sounds at the same time, you should listen to the mobile phone at the same time, and let the other party wait or ask the time to call the other person, and then answer the phone.
The 16th, one thing can be solved by meeting, or by calling. You should choose to call.
Note: 120-140 words/minute, should not be too fast or too slow. It is better to adjust according to customer adjustment. Clearness, clear words, calm tone are passionate, patience and love. Passionate, laughing. Be careful not to think that the other party can’t see what we are burn up in attitude. Because customers can’t see us, everything we can only be conveyed by sound. Pay attention to the training of attitude and sound. Every phone you answering or dialing out is the nobleman in your life or the nobleman in your life. You must be confident.
I I insist on a people -oriented, understand customer needs, and make a quality return visit according to customer needs until the transaction.
The difficulty in the sales of telephone is that you cannot communicate directly with customers to face face -to -face. How to invite customers to enter the store or carry out effective customer analysis.
1. For the first time, choose time. Between 11:00 and 12 o’clock, 15:00 to 17:00, 18:00 to 19:00. I often visit my visit by these times, and customers will have more patience to communicate.
. Before the telephone return visit, analyze each communication record, relax the mentality, and the words must be simple and clear, so that customers can accept and interact.
3. Records must be made after each communication to give customers a reasonable analysis of needs, solve customer doubts and recommend this product selling point.
4. There are highlights in the return visit. There are activities in Zhou Zhou, attracting customers to enter the store, and learn to refuse customers to push off.
5. Once you are invited to enter the store, prepare for sign -in, prepare for manpower and material resources, and find a good cooperation with acting.
I I wish you success, doing sales, first friends with customers.
The telephone sales must first scree the potential customers by constantly calling, and then focus on follow -up of interested customers, and then make an intended customer to talk to each other. n
The telephone sales want to develop the following customers. The following 3 points are going to do well. 1. Prepare the customer list. 2. Improve sales skills. 3. Transfer introduction.